Privacy Policy

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name
• Company or business name
• Telephone number
• Email address
• Property or business type
• City or service location
• Information about your fire equipment needs
• Number and type of fire extinguishers or other equipment
• Information contained in messages or quote requests
• Appointment or service-related information
• Information you provide when communicating with us by telephone, SMS/text message, email, or through our website

We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, referring website, and general website usage information.

2. How We Use Information

We may use information we collect to:

• Respond to quote requests and inquiries
• Provide fire equipment sales and service
• Schedule, confirm, modify, or cancel appointments or service visits
• Communicate with customers regarding requested services
• Respond to telephone calls and text messages
• Send missed-call text-back messages when permitted by applicable consent requirements
• Send appointment reminders and service-related notifications
• Provide customer support
• Improve our website, services, and customer experience
• Maintain business and service records
• Comply with applicable legal, regulatory, and telecommunications requirements
• Prevent fraud, abuse, or unauthorized use of our services

We do not use SMS communications to provide emergency services. If you have an emergency, contact the appropriate emergency services.

3. SMS and Text Messaging

Coast to Coast Fire Equipment may use SMS/text messaging to communicate with customers and prospective customers regarding inquiries, requested services, appointments, missed calls, service information, and other communications for which the recipient has provided appropriate consent.

Depending on the communication and the consent provided, messages may include:

• Responses to customer inquiries
• Follow-up to a missed call
• Appointment confirmations or reminders
• Service scheduling information
• Service-related updates
• Customer support communications
• Other information specifically requested by the recipient

Message frequency varies depending on your interactions with Coast to Coast Fire Equipment.

Message and data rates may apply.

SMS consent is not a condition of purchasing goods or services or requesting a quote.

You may opt out of SMS messages at any time by replying STOP to a message from Coast to Coast Fire Equipment. After receiving a STOP request, we will process the opt-out request in accordance with applicable requirements.

For assistance with SMS messages, reply HELP or contact us at coasttocoastfire@gmail.com.

If you opt out of SMS messages, you may still contact Coast to Coast Fire Equipment by telephone or email.

4. SMS Consent

Where SMS consent is collected through our website or another electronic form, consent is obtained through a voluntary action by the individual.

SMS consent is separate from consent to receive email communications or other forms of communication.

We do not treat a telephone number alone as authorization to send recurring or automated SMS messages where applicable consent is required.

Where consent is obtained through other permitted methods, including telephone or in-person interactions, we may maintain records of the consent, including the date, method, and purpose of the consent.

You may withdraw your SMS consent at any time.

5. Information Sharing

We may use service providers and technology providers to help us operate our business, website, communications, scheduling, customer service, and other business functions. These providers may process information on our behalf only as necessary to provide their services.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from governmental authorities
• Protect the rights, property, or safety of Coast to Coast Fire Equipment, our customers, or others
• Detect or prevent fraud, abuse, or security issues
• Complete a business transaction where legally permitted

We do not sell your personal information.

We do not sell, rent, or transfer your SMS consent or text messaging opt-in information.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

6. Service Providers and Communications Technology

We may use third-party technology providers to help us provide website functionality, customer communications, appointment scheduling, SMS messaging, email communications, analytics, hosting, and other business services.

These providers may process information on our behalf as necessary to provide the requested service.

Third-party service providers may include telecommunications and messaging providers used to transmit SMS messages.

7. Cookies and Website Technologies

Our website may use cookies, analytics technologies, or similar technologies to operate the website, understand website usage, improve performance, and provide a better user experience.

You may be able to control cookies through your browser or through any cookie preference tools made available on our website. See our Cookie Policy for details.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and customer records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain appropriate records of communication and consent.

SMS consent records may be retained as necessary to demonstrate compliance with applicable telecommunications and messaging requirements.

10. Children's Privacy

Our website and services are intended for businesses and general audiences and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Coast to Coast Fire Equipment LLC is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third-party websites before providing personal information.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding personal information we maintain about you.

You may contact us to:

• Request information about personal information we maintain about you
• Request correction of inaccurate information
• Ask questions about how your information is used
• Withdraw SMS consent
• Request assistance with communications preferences

To make a privacy-related request, contact:

Coast to Coast Fire Equipment LLC
103 SW 2nd Ave.
Okeechobee, FL 34974
Email: coasttocoastfire@gmail.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Coast to Coast Fire Equipment LLC
103 SW 2nd Ave.
Okeechobee, FL 34974
Email: coasttocoastfire@gmail.com
Business Hours: Monday–Friday, 9 AM–5 PM